Canonical URL: https://londonresidency.com/faqs/

# Quick answers

These answers explain the quotation service from enquiry through to payment. For anything else, contact us for a direct reply.

## Frequently asked questions

**What does London Residency do?**

London Residency obtains offers from serviced-apartment residences using one brief from you. Dates, party size and requirements let us approach the residences that may fit.

**Is there a charge for using the service?**

The quotation service costs guests nothing. We add no booking fee.

**Do I pay you or the residence?**

Booking and payment are direct with the selected residence. Our role is to obtain the offers for comparison.

**Why don't you show live prices?**

A residence’s offer can vary with dates, duration and the apartment available. Ask about promotions, repeat-guest terms and arrival times in your enquiry. The reply explains what is actually being offered rather than relying on a single fixed website price.

**How do I request quotes from several residences?**

Add the residences you want to the shortlist and submit one request. We can then approach them together using the same information.

**Will I get a competitive rate?**

Yes. We collect current residence quotations so you can compare the price and terms for the same stay.

**Is my deposit refundable if I change or cancel?**

Deposit refunds depend on the residence and the booked rate. Read its refund conditions before accepting the offer; some allow part or all to be returned.

**How are you different from other serviced apartment websites?**

The collection focuses on the luxury end of London’s serviced-apartment market. It is a selection of residences rather than a complete directory of every available building.

**What is the difference between a serviced apartment and a hotel apartment suite?**

Featured apartments are self-contained and have a kitchen or kitchenette. Hotel apartment suites can offer similar facilities, while dedicated apartment buildings may have less reception provision. The specific layout and service schedule make the useful comparison.

**Can you advise on where to stay?**

Yes. Tell us the places you need to reach, whether an office, school, hospital or park. We can suggest areas and residences around those priorities.

**Do you offer discounts on other services?**

Guests booking through us may receive preferential partner-concierge discounts. Services include airport transfers, chauffeurs, restaurant reservations and event access, subject to the provider’s terms.

**Can I list my own property with you?**

For owners of prime central London properties, we offer management and marketing for short-stay and serviced accommodation. We assess the property’s fit before taking it on.

## Get a quote you can compare

Send us your dates and the number of guests. We’ll request a quote from the residence, which you can review before booking and paying it directly.

| Topic | Tell the residence | Ask it to confirm |
| --- | --- | --- |
| Apartment | Bedrooms, guests and essential facilities | The exact unit and floor plan |
| Price | Your dates and full-stay budget | The total, inclusions, deposit and extra charges |
| Arrival | Arrival time and access requirements | Key collection and the residence contact |
| Changes | Any flexibility you may need | Cancellation, extension and early-departure terms |

[Request a quote for your stay](https://londonresidency.com/contact-us/#quote)