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# How serviced apartment bookings work in London

You book a furnished apartment for agreed dates, arrive using the residence’s check-in process, and receive the services included in your package. The kitchen is yours to use; housekeeping comes on the schedule in the booking.

## Choose the building and the apartment

The residence name alone is not enough. A building can contain studios, larger flats and penthouses with different prices and minimum stays. At Three Quays, for example, some suite and penthouse categories require three months even though other apartments accept shorter bookings.

At Darley House in Mayfair, the minimum is 90 nights. At Amberley it is six months. A four-week enquiry needs a different shortlist. The [longer-stay guide](https://londonresidency.com/can-you-live-in-a-serviced-apartment/) sets out the recorded terms.

## Receive a quotation and booking terms

Give the team dates, guest count, bedrooms and budget. Add pets, access requirements and late arrival at the outset. The quotation should identify the apartment category, full price and services. A refundable deposit belongs on a separate line.

Read the cancellation deadline and extension terms before paying. If a house move might be delayed, get the price for extra nights and ask whether you can keep the same apartment. Payment dates and cancellation rights are separate matters.

## Get the keys and settle in

Some residences have a staffed desk; others arrange a meeting or remote access. Calico House has a 24-hour front office. Marylebone Mews records 24-hour guest support, which is a contact service and should not be read as a promise of an overnight reception desk.

The arrival instructions tell you where to go, what identification is needed and who to call if your journey is delayed. Keep those instructions available offline. Report damage or an equipment problem when you arrive so there is a record.

## Housekeeping during the stay

Marylebone Mews lists cleaning three times a week. Calico House includes regular housekeeping, utilities and in-apartment washing and drying facilities. These examples show why the service schedule belongs alongside the floor plan when you book.

At departure, return keys and follow the agreed checkout instructions. The confirmation should explain when any deposit or card hold is released. For a company stay, name the invoice recipient before the first bill is issued.

## More guides

- [London serviced apartment costs by area](https://londonresidency.com/serviced-apartments-london-cost/)

- [What a London serviced apartment includes](https://londonresidency.com/what-is-included-in-a-serviced-apartment/)

- [Serviced accommodation in London: what the term means](https://londonresidency.com/what-is-serviced-accommodation/)

- [Aparthotels and serviced apartments: the differences](https://londonresidency.com/what-is-an-aparthotel/)