Quick answers
These answers explain the quotation service from enquiry through to payment. For anything else, contact us for a direct reply.
Frequently asked questions
What does London Residency do?
London Residency obtains offers from serviced-apartment residences using one brief from you. Dates, party size and requirements let us approach the residences that may fit.
Is there a charge for using the service?
The quotation service costs guests nothing. We add no booking fee.
Do I pay you or the residence?
Booking and payment are direct with the selected residence. Our role is to obtain the offers for comparison.
Why don't you show live prices?
A residence’s offer can vary with dates, duration and the apartment available. Ask about promotions, repeat-guest terms and arrival times in your enquiry. The reply explains what is actually being offered rather than relying on a single fixed website price.
How do I request quotes from several residences?
Add the residences you want to the shortlist and submit one request. We can then approach them together using the same information.
Will I get a competitive rate?
Yes. We collect current residence quotations so you can compare the price and terms for the same stay.
Is my deposit refundable if I change or cancel?
Deposit refunds depend on the residence and the booked rate. Read its refund conditions before accepting the offer; some allow part or all to be returned.
How are you different from other serviced apartment websites?
The collection focuses on the luxury end of London’s serviced-apartment market. It is a selection of residences rather than a complete directory of every available building.
What is the difference between a serviced apartment and a hotel apartment suite?
Featured apartments are self-contained and have a kitchen or kitchenette. Hotel apartment suites can offer similar facilities, while dedicated apartment buildings may have less reception provision. The specific layout and service schedule make the useful comparison.
Can you advise on where to stay?
Yes. Tell us the places you need to reach, whether an office, school, hospital or park. We can suggest areas and residences around those priorities.
Do you offer discounts on other services?
Guests booking through us may receive preferential partner-concierge discounts. Services include airport transfers, chauffeurs, restaurant reservations and event access, subject to the provider’s terms.
Can I list my own property with you?
For owners of prime central London properties, we offer management and marketing for short-stay and serviced accommodation. We assess the property’s fit before taking it on.
Get a quote you can compare
Send us your dates and the number of guests. We’ll request a quote from the residence, which you can review before booking and paying it directly.
| Topic | Tell the residence | Ask it to confirm |
|---|---|---|
| Apartment | Bedrooms, guests and essential facilities | The exact unit and floor plan |
| Price | Your dates and full-stay budget | The total, inclusions, deposit and extra charges |
| Arrival | Arrival time and access requirements | Key collection and the residence contact |
| Changes | Any flexibility you may need | Cancellation, extension and early-departure terms |