Privacy notice

Updated 14 October 2026.

Who handles your information

londonresidency.com operates London Residency and is the data controller for information collected through londonresidency.com. It is registered in Guernsey, with registered office at For privacy questions, access, correction or deletion requests, use the London Residency contact form and identify London Residency. This notice covers enquiries submitted through London Residency.

What we collect and why

When you choose Send enquiry, we save your name, email address, requested dates and the page/residence you are asking about, together with any phone number, guest/bedroom requirements, comments and country of origin you provide. Country of origin is supplied by you, separately from your connection location and phone country. Choosing Continue saves your email as an unfinished enquiry. If you have not finished after about five minutes, we send one reminder email with a link to continue. The link expires within 24 hours. We use these details to respond to your request and take steps at your request before a possible booking; this is our basis for handling the enquiry. It is not consent to unrelated marketing.

We record the broad country reported by our hosting provider, browser/device category, browser language, consent status and notice version for our legitimate interests in handling service faults and preventing abuse; we limit these diagnostic fields to what is useful for those purposes. Connection country is not nationality or proof of residence. Your IP address is used transiently for the security challenge; new enquiry records and notification emails do not retain it. Our infrastructure providers may maintain their own security logs.

If you explicitly allow analytics, we also collect the landing page, referring website, limited campaign tags and a short session journey. Consent is the basis for optional analytics. Google Analytics receives visit and lead-start/lead-complete events. We do not send your name, email, phone, comments or country of origin in those events. You can enquire without allowing analytics, and can change your choice through Privacy settings.

Who receives it

Authorised staff receive enquiry notifications and maintain a private database backup. Cloudflare provides hosting, form security, database and email-delivery services; Google provides optional analytics. Where necessary to obtain the quote you requested, relevant requirements may be shared with the residence involved. We do not sell contact details or automatically enrol you in marketing.

Retention

Future full enquiry records are retained for 12 months after the last recorded interaction. Existing step-one records from earlier forms are kept for 30 days. The form database starts these periods when you submit; staff must update the recorded interaction date when handling a follow-up. Our daily process removes expired future form records. Email copies and any separate booking correspondence are reviewed separately and must follow the same retention policy, unless a specific legal or booking obligation justifies a documented exception. Older records and provider backups require a separate retention review.

Your choices and rights

Depending on the law applicable to you, you may request access, correction, deletion, restriction or portability, or object to certain processing. You may withdraw optional analytics consent through Privacy settings. To request action on enquiry records, use the privacy contact above; we may ask for proportionate identity confirmation before disclosing information. You can complain to the Office of the Data Protection Authority in Guernsey, or the relevant UK/European or other authority where applicable.

Visitors in different countries

We apply the same explicit opt-in for optional analytics worldwide, including UK and European visitors. Services may process information internationally. We use Cloudflare and, only with your permission, Google Analytics to provide these services. These providers may process information outside Guernsey, the UK or the European Economic Area. International processing is subject to the relevant provider data-processing terms and transfer safeguards; optional analytics consent is not permission to ignore applicable transfer requirements. You can request information about these arrangements through the central contact form.

Only send what is needed

Do not send payment-card, passport or detailed medical information through this form. Tell us a practical accommodation requirement without unnecessary sensitive details. Phone-format validation does not verify ownership of a number, and an email-format check does not verify that the inbox exists.